Sometimes I am just amazed at some of the things massage therapists do that work to keep clients away. I am not sure what the problem is though. It just seems like simple customer service to me for the most part.
10. Be late for your appointment
9. Don’t call people back within a few hours
8. Say “thank god it is Friday” to your last client on Friday
7. Talk the whole massage
6. Work on their back and neck extensively when they said it was their hip that was in pain.
5. Answer the phone without your appointment book in front of you.
4. Answer your phone while talking to someone else or doing something else.
3. Say “Don’t we all” when someone says they have a knot in the muscle in their upper back
2. Say “when do you want to come in” and then say – it would be better for me at a different time so I can clean my massage room for you
1….Tell someone who calls that you don’t like getting massage yourself.
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